So far

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject:

So far

That user use a laptop HP EliteBook 2730P.
He use Windows/Vista 6.0 [32-bit] Tablet PC Edition (Build 6001), PlatID=2, Service Pack 1 (2 Processors)

No Added sound card. This is a laptop and he uses the sound card integrated to the motherboard.

Lotus Notes crash multiple time per days. It depend on Sametime chat he can receive.

Yesterday, I applied this Microsoft hotfix:
Windows6.0-KB957569-x86.msu to update the DLL that seem to cause the crash: audioses.Dll
http://support.microsoft.com/kb/957569

But Again this morning his Lotus Notes crashes when he received a Sametime chat.

Today, I saw that the user was using a Windows Drivers for the Audio. "Device High definition Audio by Microsoft 2006-06-21" I went on the HP web site to download the recommended driver for this laptop: SoundMAX Integrated Digital HD Audio 2008-12-11.

I hope it will fix his issue.

Feedback response number WEBB7WEQG2 created by ~Alexis Chujumiplopflar on 10/01/2009